Refund Policy

All bundles are for a hire period of 4 hours. This commences from the start time of your event.

All bookings incur an additional $100 bond/cleaning fee.

This bond will be refunded 1-2 working days after your event, subject to all Terms and Conditions being adhered too.

If you cancel your hire anytime before the 7 days prior to your event you will receive a full refund minus a $50 admin fee.

If you cancel your hire 7 days – 2 days (48 hours) before your event you will receive a refund of 50% of the total hire cost.

If you cancel your hire 24 hours before your event there will be no refunds given.

By processing your booking you agree that you have read, understood and agree to our bond terms and conditions.

You will be liable for any damages and loss of property, this will be deducted from your bond and anything damaged or lost over the $100 bond will be invoiced separately.

If we collect our equipment wet or soiled by prohibited items; food, drink, face paint, confetti, grass, mud, pen ink, this will incur a cleaning fee and may result in the loss of your bond.

Please note we will NOT refund for hires cancelled due to wet weather on the day. Our soft play bundles can be set up outside on flat, dry grass or concrete but you MUST have an indoor option as back up. We will not set up outside if it is forecast to rain on the day of your event. Please keep this in mind when choosing your event location.

We require approximately 1 hour to install your bundle and 1 hour to collect after your event. Please keep this in mind when hiring a venue we will need prior access to make sure we are set up before your event start time and access after to allow for us to remove all equipment. We ask for safety reasons that you do not move the soft play once it is set up unless there is sudden rain and we have set up outdoors.

All of our equipment is cleaned with child friendly, germ fighting products and we have gone that extra mile to try and keep sensitive skin in mind. All equipment is given a light clean on installation and again on collection to keep on top of the bugs and then when back at Rug Rats HQ we thoroughly clean again before putting away and wash and dry all the ball pit balls. Yes that’s 1000’s of balls! 

Strictly no face paint is allowed on our soft play equipment. This permanently stains and will incur extra cleaning/replacement costs. If you are having face paint at your event we kindly ask that you do this after your soft play hire has ended, or ensure children do not play on the equipment after face paint is applied.

You take full responsibility that all play rules are adhered to and age restrictions followed.

Rules of Play

  • Parent supervision required at ALL times for safety
  • Please adhere to the recommended age of 0-5yrs
  • No shoes, food, drinks, confetti, water, pens or FACE PAINT in the soft play area
  • Clean socks to be worn at all times
  • Most importantly HAVE FUN!

    The hirer agrees to completely indemnify Rug Rats in respect of all and any claims by any person(s) whatsoever for the injury to person(s).

    Rug Rats undertakes no liabilities whatsoever in respect of third party and similar risks for personal injury, or for consequential damage of any kind.

    By hiring our soft play you agree that you have read and understood all of Rug Rats Terms and Conditions.

    Covid-19 Policy

    Change of date or postponement due to Government- Enforced Restrictions
    Where the hirer’s event is cancelled due to rules under the NZ Covid 19 Alert Levels and restrictions, Rug Rats will transfer all monies paid as a credit to securing a new hire date within 12 months of the original hire date.

    We reserve the right to review hire cancellations or postponements on a case- by-case basis and make amendments to this policy accordingly.

    We look forward to being a part of your little ones special event.

    - The Rug Rats Crew